Diamond & Jewelry Consultant (Service)

Blue Nule - Seattle, WA 98104
Blue Nule - Seattle, WA 98104
Blue Nule - Seattle, WA 98104
Job Description
Blue Nile is the largest online retailer of certified diamonds, engagement rings and fine jewelry. Our standards are amongst the highest of all jewelers. We provide a superior customer experience, extraordinary value and industry leading product quality and style. We obsess about our customers and are passionate about providing each customer with an amazing experience.

We embrace a culture of adaptability. Our team is nimble, innovative and resourceful and makes an impact on both the business and each individual customer's personal experience. We value hard-work, flexibility and curiosity and collaborate to creatively solve problems, constantly improve and implement meaningful changes. Our team celebrates achievements and is inspired by success.

As a Diamond Jewelry Consultant Service, you are in the front lines, working directly with our customers and lending expert knowledge of our brand, product and services. The ideal candidate will embody the Blue Nile values and serve as both a guide and an advocate. You will work towards individual and team goals and ensure that you leverage every customer interaction into a positive customer experience in effort to create a customer for life.

This position is based in our Kent location, but will require training in our Seattle office.

What you'll do:

Deliver above and beyond customer experiences, developing lasting relationships with customers through phone, email and chat
Brainstorm ways in which we can optimize individual customer experiences
Become a master of Blue Nile products, practices, policies and procedures, and continues to find ways to improve our processes and team performance
Be the Brand: Communicate the Blue Nile Difference, instilling trust and confidence, and educate customers about one of the most emotional purchases of his/her life.
Collate customer feedback and advocate to internal teams for solutions (technology, marketing, merchandising, product)
Understand department goals and meet defined metrics
Continuously maintain excellent attendance and punctuality

Who you are:

Entrepreneurially minded
Friendly, empathetic, kind and patient
Positive attitude and high energy level
Hard working with a "no task is too small" mentality
Exceptional organization and time-management skills
Superior written and verbal communicator
High degree of professionalism, integrity, objectivity and customer service focus.
Availability to work evenings or weekends

What we offer:

Medical, Dental, and Vision Healthcare Coverage
401(k) with Company Match
Paid Vacation
Competitive Salaries
Transportation Allowance
Employee Discount
Employee Referral Bonus
Fitness Center Discount
Find Out More
Posted by
Blue Nule
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